Terms & Conditions – SajuGuju

IMPORTANT – READ THESE TERMS CAREFULLY BEFORE USING OUR PRODUCTS OR SERVICES. BY PURCHASING OR USING ANY PRODUCTS, SOFTWARE, SCRIPTS, OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT DOWNLOAD, INSTALL, OR USE OUR PRODUCTS OR SERVICES.

This is a legal agreement (the “Agreement”) between SajuGuju (hereinafter referred to as “licensor/we/us”) and you, either as an individual or as a business entity (hereinafter referred to as “you/your”), who is being granted a license to use our products or services (hereinafter referred to as “Products”). By accessing our website, purchasing our products, or using our services, you agree to be bound by the terms and conditions of this Agreement.

1. General Conditions:

By agreeing to these Terms and Conditions, you represent that you are of the age of majority in your jurisdiction or have given us consent to allow any minor dependents to use our website or services. You agree not to use our products or services for any illegal or unauthorized purpose and not to violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products, services, website content, or proprietary information without our express written permission.

2. Product Information and Descriptions:

We strive to provide accurate and detailed information about our health and beauty products, including ingredients, usage instructions, benefits, and safety warnings. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

All health and beauty products sold on SajuGuju are intended for personal use only and should be used according to the manufacturer’s instructions. We recommend consulting with a healthcare professional before using any supplements or health products, especially if you have pre-existing medical conditions, are pregnant, nursing, or taking medications.

3. Availability and Pricing:

Availability and pricing of our products are subject to change without notice. We will inform you as soon as possible if a product or service you have ordered is not available or out of stock. Prices are subject to change, and we cannot guarantee the accuracy of the prices displayed on our website at all times. We reserve the right to modify or discontinue any product or service without prior notice.

All prices are listed in Bangladeshi Taka (BDT) unless otherwise specified. Applicable taxes, delivery charges, and other fees will be clearly indicated during the checkout process.

4. Product Usage and Safety:

Our health and beauty products are available exclusively through our official website (sajuguju.com.bd). The products may have limited quantities and are subject to return or exchange only according to our Returns and Refunds Policy.

We strive to accurately display the products, but variations in color, size, texture, or packaging may occur due to device display settings, manufacturer updates, or other factors. If a product is not as described, your sole remedy is to return it in accordance with our Returns and Refunds Policy.

Important Safety Information:

  • Always read product labels, warnings, and directions before use
  • Perform a patch test before using new skincare or beauty products
  • Discontinue use if irritation or adverse reactions occur
  • Keep products out of reach of children
  • Store products according to manufacturer’s instructions
  • Check expiration dates before use

5. Accuracy of Billing and Account Information:

You agree to provide current, complete, and accurate account information for all purchases made through our website. You also agree to promptly update your account and other information, including your email address, phone number, shipping address, and payment details, to ensure accurate and uninterrupted transactions.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

6. Payment Terms:

We accept various payment methods including credit/debit cards, mobile banking (bKash, Nagad, Rocket), and cash on delivery (COD) for eligible orders. Payment must be made in full before products are shipped, except for COD orders.

For COD orders, payment must be made upon delivery of the products. Refusal to accept delivery or make payment may result in restrictions on future orders.

All transactions are processed securely through encrypted payment gateways. We do not store your complete credit card information on our servers.

7. Shipping and Delivery:

We strive to process and ship orders promptly. Delivery times may vary depending on your location and product availability. We are not responsible for delays caused by courier services, natural disasters, or other circumstances beyond our control.

You are responsible for providing accurate shipping information. We are not liable for non-delivery or delayed delivery due to incorrect addresses provided by customers.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

8. Third-Party Links:

Our website may contain links to third-party websites, including brand websites, health resources, beauty blogs, or payment gateways that are not affiliated with us. We are not responsible for the content, privacy practices, products, services, or reliability of these third-party websites. We encourage you to review their terms and policies before engaging in any transactions or interactions with them.

9. Personal Information:

Your submission of personal information through our website is governed by our Privacy Policy. Please refer to our Privacy Policy to understand how we collect, use, protect, and share your personal information.

10. Errors, Inaccuracies, and Omissions:

We strive to provide accurate and up-to-date information on our website. However, there may be occasions when errors, inaccuracies, or omissions occur, including in product descriptions, ingredient lists, pricing, promotions, offers, availability, or shipping charges. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information if necessary without prior notice. We are not obligated to provide advance notification of any changes.

11. Order Confirmation and Cancellation:

Upon placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.

We reserve the right to cancel any order if:

  • The product is unavailable or out of stock
  • The product does not meet our quality standards during quality control checks
  • Pricing or product information was displayed incorrectly due to system errors
  • We suspect fraudulent or unauthorized transactions
  • We are unable to verify your payment or contact information

If a cancellation occurs after payment, we will offer alternatives or provide a full refund. You may also cancel your order before it is shipped by contacting our customer service team.

12. Prohibited Uses:

You agree not to use our website or services for any unlawful, abusive, or inappropriate purposes. Prohibited activities include but are not limited to:

  • Violating any local, national, or international laws or regulations
  • Infringing upon intellectual property rights of SajuGuju or third parties
  • Harassing, threatening, or defaming others
  • Transmitting viruses, malware, or any malicious code
  • Collecting personal information of others without consent
  • Interfering with the security features of our website or services
  • Attempting to gain unauthorized access to our systems or networks
  • Using automated systems or bots to access our website
  • Reselling our products without authorization
  • Posting false reviews or misleading information
  • Impersonating another person or entity

13. Intellectual Property Rights:

All content on the SajuGuju website, including but not limited to text, graphics, logos, images, product descriptions, software, and design, is the property of SajuGuju or its content suppliers and is protected by intellectual property laws.

You may not use, reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

14. User-Generated Content:

If you submit reviews, comments, photos, or other content to our website, you grant SajuGuju a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes.

You represent that any content you submit is original, accurate, and does not violate any third-party rights or applicable laws.

15. Disclaimer of Warranties:

Our products and services are provided on an “as is” and “as available” basis. We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of any information, products, or services obtained through our website.

Health and Beauty Product Disclaimer:

  • Results from using our products may vary from person to person
  • We do not guarantee specific results or outcomes from product use
  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Product effectiveness depends on individual factors including skin type, health condition, and proper usage
  • We are not responsible for allergic reactions or adverse effects from product use

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16. Limitation of Liability:

In no event shall SajuGuju, its directors, officers, employees, affiliates, suppliers, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with the use of our products or services, including but not limited to:

  • Lost profits, lost revenue, or loss of data
  • Personal injury or property damage
  • Allergic reactions or adverse health effects from product use
  • Delays or failures in delivery
  • Unauthorized access to your personal information
  • Errors or omissions in product information
  • Any other damages, even if we have been advised of the possibility of such damages

Our total liability to you for any claims arising from your use of our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

17. Indemnification:

You agree to indemnify, defend, and hold harmless SajuGuju and its affiliates, officers, directors, employees, agents, suppliers, and licensors from any claim, demand, loss, damage, or expense (including reasonable attorneys’ fees) made by any third party due to or arising out of:

  • Your breach of these Terms and Conditions
  • Your violation of any law or the rights of a third party
  • Your misuse of our products or services
  • Your submission of false or misleading information
  • Your negligent or wrongful conduct

18. Product Reviews and Testimonials:

Customer reviews and testimonials on our website represent individual experiences and opinions. Results may vary. We do not guarantee that you will achieve similar results.

We reserve the right to remove or edit reviews that contain offensive language, false information, spam, or violate these Terms and Conditions.

19. Severability:

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

20. Termination:

These Terms and Conditions are effective unless terminated by either party. You may terminate this agreement by notifying us that you no longer wish to use our services and closing your account. We may also terminate or suspend your account and access to our services at any time without notice if you fail to comply with these Terms and Conditions or engage in prohibited activities.

Upon termination, all provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

21. Governing Law and Dispute Resolution:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any legal claim or dispute arising out of or relating to these Terms and Conditions or our products or services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

In the event of any dispute, we encourage you to contact us first to seek an amicable resolution before pursuing legal action.

22. Force Majeure:

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

23. Entire Agreement:

These Terms and Conditions, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and SajuGuju regarding your use of our website, products, and services, and supersede all prior or contemporaneous communications and proposals.

24. Waiver:

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of SajuGuju.

25. Changes to Terms and Conditions:

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to regularly review these Terms and Conditions for any modifications. Your continued use of our products or services after any such changes constitutes your acceptance of the updated Terms and Conditions.

If you do not agree with any of the changes, you should discontinue using our products and services immediately. We recommend checking this page periodically to stay informed about any revisions to our Terms and Conditions.

Material changes will be notified through email or prominent notice on our website.

26. Contact Us:

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the following information:

Address: 99/A, Adabar, Dhaka-1207

Phone: 01979-388887

Email: sajuguju.com.bd@gmail.com

Business Hours: Saturday to Thursday, 10:00 AM – 8:00 PM (Bangladesh Time)

Please allow a reasonable time for us to respond to your inquiries. We are committed to addressing your concerns promptly and professionally.

Last Updated: February, 2026

By using SajuGuju’s website, products, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.